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FAQ

You've got questions, we've got answers! We've pulled together information to answer our most frequently asked questions below.

General

What is Spin4Kids?

Spin4Kids is a fun, fantastically rewarding, one-day indoor fitness event that is hosted by GoodLife Fitness clubs all across Canada. Teams of up to 8 people participate in one hour of fitness fun and raise a minimum $1,000 (or $125 per team member) to help GoodLife Kids Foundation support various Canadian programs that are getting kids physically active year-round.

When is Spin4Kids taking place?

Spin4Kids will take place across Canada on the first Saturday of March

Do I need to have any previous experience to participate?

This national event is open to ANYONE to participate. There is no need to be a member of GoodLife Fitness, or to have any special skills or abilities. Everyone is welcome.

Who organizes Spin4Kids?

Local Events are organized by local Associate volunteers from GoodLife Fitness.

Is there a minimum age for participants?

Yes. Participants must be at least 12 years of age.

My Company is interested in sponsoring Spin4Kids Who should I Contact?

Please contact Lisa Burrows at lburrows@goodlifekids.com

Who can I contact for more information?

Please contact GoodLife Kids Foundation at events@goodlifekids.com 

Registration

How do I participate in Spin4Kids and where do I register?

Register online at spin4kids.com
There are several ways for you to participate in Spin4Kids:

  • Be a Team Captain and gather together 8 friends/family/co-workers to fundraise and participate as a team
  • Join a Team

Do I have to register online?

Yes, we ask all participants to register online. This helps ensure there is a spot reserved for you at your event. It is the easiest way for us to provide you with event information and is a requirement to earn incentives. As well you will have access to tools and tips to help you reach your fundraising goals.

How much does it cost to register for the event?

There is no registration fee for this event. We do ask that all of our participants fundraise for GoodLife Kids Foundation and aim to reach the recommended fundraising goals.

  • Teams raise a minimum $1000 (8 participants x $125)
  • Individuals raise a minimum of $125

Do participants get anything for registering to take part in the event?

Yes, each participants will receive a Spin4Kids t-shirt. Participants who register online by January 31st will be guaranteed their preferred size.

What is the time commitment for participants?

Each participant will be expected to take part in at least one hour of the event. You may choose to do multiple hours. Please connect with your Event Leader if you want to participate for more than one hour. Participants taking part for more than one hour are expected to raise a minimum $125 per hour.

I want to participate but I don’t have a team; what do I do?

You can either participate as an individual or your Event Leader can assist you in finding a team to join. Please refer to the Event Locations Page for the event you will be taking part in to find contact information for your Event Leader. 

I registered as an individual; can I create or join a team later?

Yes, you can join or create a team if you have registered as an individual.


To join an existing team

 

  1. Under your Fundraising Hub select the My Team tab from the left navigation menu.
  2. Select the Join Team sub tab
  3. Search for a team to join by either the team name, or the Team Captain’s first or last name.
  4. Select the team name from the list of results
  5. Click the Join this Team button
 

To Create a Team

  1. Under your Fundraising Hub select the My Team tab from the left navigation menu.
  2. Select the Create a Team sub tab
  3. Enter Your Team Name, Team description, Team fundraising goal and event location your team will participate at
  4. Click the Create Team button

How do I know which event location to select?

Each of our event locations is listed using the name of the GoodLife Fitness location or local facility such as a hotel in your city where the event will be held. There is sometimes confusion with our Toronto locations as many have similar names. If you aren’t sure which location you should choose please contact us at events@goodlifekids.com and we will help you out.

Can I change my selected event location after I register?

Yes, you can change the location you’d like to participate at through your Fundraising Hub under My Profile.

  1. Select the Edit user Survey Questions
  2. Under ‘Which Event Location will you/your Team be participating at’ question select the location you want and select the submit button

Who can I contact for help with registration?

Please email events@goodlifekids.com  for assistance in completing your registration.

Website

How do I register online?

To register for Spin4Kids navigate to spin4kids.com and select the 'Register' button. If you took part in our past events, please provide your username and password to access your account (there are prompts available if you have forgotten this information).

If you are new to Spin4Kids or were not registered online in the past, please select ‘I’m New’ and follow the steps as it guides you through the registration process.

At any stage of registration, you can go back to update or change your information. Registration only takes a few minutes, however your session will expire after 20 minutes and you will need to start over again.

Why do I need to create a username and password?

Your username and password are unique to you and will allow you to access your Fundraising Hub.

I participated last year; will I be able to access my profile?

Yes, you can access your profile from our past events. Please select ‘I have an account’ during registration and enter your username and password. If you’ve forgotten them you can request that they be sent to you by email.

Will the current site have my past donor's information and email addresses?

Yes, if you registered online in the past you can sign up as a returning particpant. This will allow you to access fundraising and donor information from the previous event.

What is my Fundraising Hub?

Your Fundraising Hub is your unique, online, customizable fundraising centre. It can be accessed by either individual or team participants immediately following online registration. It will be ready and waiting to be tailored to your preference. It contains tools for emailing friends and family, tracking donations, adding offline pledges, your team fundraising status and much more.

What is my Personal Page?

It is the online webpage that your supporters will see when they search for you. It highlights an individual participant and their fundraising efforts. You will be able to customize content and images on your Personal Page from the Fundraising Hub.

What is my Team Page?

It is an online webpage that highlights a team and their fundraising efforts. Team Captains are able to customize content and images on their Team Page from their Fundraising Hub. Only the Team Captain has access to make changes to the Team Page.

Is there a limit to the number of emails that I can send through my Fundraising Hub to my friends, family and team mates?

No, there is no limit to the number of emails that can be sent from the Fundraising Hub although, if you are sending to a large group we recommned sending in batches of 100 or less at a time.

Can I upload my address book from Outlook, Hotmail, Gmail or Yahoo?

Yes, to upload your contact list select the ‘get Sponsors’ icon under your Fundraising Hub.

  1. Click on the address book image (just above and to the right of the ‘To’ field). This will open the ‘Add New Contact’ window.
  2. Select ‘Import Contacts’
  3. Select the email program you want to import from
  4. Sign in to your email account
  5. Select the contacts you want to import and click next
  6. Your contacts will be imported
  7. Select the contacts you want to send messages to or click the X to close the address book

What is the recommended file size for photos?

For best results, we recommend uploading an image that is 1000 pixels wide and 270 pixels tall.

Where can I load videos from?

You can upload videos directly from YouTube.

What is the Spin4Kids mobile app and how much does it cost?

The Spin4Kids mobile app leverages the power of mobile technology to enable this year’s participant to fundraise. You can use this app to:

  • Ask friends and family to donate to you
  • Log in to your personal page
  • Check your fundraising total
  • Share with your friends on Facebook and Twitter
  • Post updates on your message board
  • The new mobile app can be downloaded FREE of charge from iTunes and Google Play

Teams

I want to be a Team Captain. How do I create a team?

You can register to be a Team Captain during your online registration to participate in Spin4Kids. You can register your team members but only during your own registration. This is done during Step 4-Questions by clicking on the “Add Other People” link on the bottom of the page. Once you have registered your team members they will receive an email notification asking them to confirm their registration.

At any stage of registration, you can go back to update or change your information. Registration only takes a few minutes, however your session will expire after 20 minutes and you will need to start over again.

How do I join an existing team?

To join an existing Team for Spin4Kids navigate to spin4kids.com. You can select 'join a team' as your type of registration in step two.

I registered as an individual, how do I join a team?

Once you login, under your Fundraising Hub select the My Team tab form the left navigation menu.

  1. Select the Join Team sub tab
  2. Search for a team to join by either the team name, or the Team Captain’s first or last name.
  3. Select the team name from the list of results
  4. Click the Join this team tab

I registered as an individual, how do I create a team?

Once you login, under your Fundraising Hub select the My Team tab form the left navigation menu.

  1. Select the Create a Team sub tab
  2. Enter Your Team Name, Team description, Team fundraising goal and event location your team will participate at
  3. Select Create Team tab

I joined the wrong team; how to I correct this?

If you joined the wrong Team you please contact events@goodlifekids.com with the details to have this corrected.

How many people can be on each team?

Teams can be made up of one to a maximum 8 members. If you have more than 8 members you should create additional teams as needed

What if I don’t have a full team?

You do not need a full team of 8 to participate. If you would like to have a full team you can connect with your Event Leader to get help recruiting individuals to your team.

Can I register the other members of my team?

Yes, participants can register their team members but only during your own registration. This is done during Step 4-Questions by clicking on the “Add Other People” link on the bottom of the page. Once you have registered your team members they will receive an email notification asking them to confirm their registration. If your own registration process has been completed you will be unable to register your team mates.

If I make a donation to my team, will I receive an income tax receipt?

Yes, if you make a donation of $20 or more to your team you will receive an income tax receipt. However, if you have made a personal donation online, it will be deducted from your overall fundraising total in order to determine which Fundraising Incentive Level you’ve achieved. This is a requirement of Canada Revenue Agency.

Are there any incentives for teams?

No, there are no incentives for team fundraising. We do have an incentive program for each individual fundraiser to encourage them to collect more toward your team total. There is an incentive for Team Captains who’s Team has registered online and has raised $500 online by January 31st. These Captains will receive a Team Captain technical top on event day.

Does my team’s fundraising total count towards individual incentives?

No, only funds donated directly to an individual will count towards the individual fundraising incentives.

What resources are available to participants?

We have a Participant Guide that contains all the information needed to ensure your Team’s success. The Participant Guide will be emailed to you in the welcome email you receive after registering online.

Team Captains

What is the role of the Team Captain?

Your role as a Team Captain is an important one. You have the ability to motivate your team members, get them excited about Spin4Kids and tell them how they are making a positive change in the lives of Canadian kids. You may be responsible for:

  • Acting as a liaison for your Team with the Event Leader
  • Recruiting a team of up to 8 people to participate for a minimum of one hour
  • Have a vision/plan to help your team raise the suggested minimum $1000
  • Providing the team with the resources they need, staying organized and tracking team progress.
  • Communicating with your team to ensure they receive all event information

How do I create a team online?

You can register to be a Team Captain during your online registration to participate in Spin4Kids. You can register your team members but only during your own registration. This is done during Step 4-Questions by clicking on the “Add Other People” link on the bottom of the page. Once you have registered your team members they will receive an email notification asking them to confirm their registration. Individuals can join your team at any time, either during their registration, or afterwards by going into their profile once they log in to the website spin4kids.com.

At any stage of registration, you can go back to update or change your information. Registration only takes a few minutes, however your session will expire after 20 minutes and you will need to start over again

Can I register the other members of my team?

Yes, participants can register their team members but only during your own registration. This is done during Step 4-Questions by clicking on the “Add Other People” link on the bottom of the page. Once you have registered your team members they will receive an email notification asking them to confirm their registration. If your own registration process has been completed you will be unable to register your team mates.

Are there incentives for Team Captains?

Yes, Team Captains whose full team has registered online AND raised at least $500 online (verified donations only) by January 31st will receive a Spin4Kids technical top on event day.

What resources are available to Team Captains?

The Team Captain Kit contains all the information needed to ensure your Team’s success. The Team Captain Kit is available directly through the Fundraising Hub of all Team Captains.

Events

What type of activities will be part of Spin4Kids?

All of our events feature indoor cycling. Some will also include other one hour activities such as BodyPump, BodyJam, BodyAttack, BodyCombat, BodyFlow, Sh’Bam, Zumba, Newbody, BodyStep or BodyShred in any combination. Please refer to the Location Page for your event to see what activities are being offered.

Who is my Event Leader and how can I contact them?

Please refer to the location page under Event Locations Page for the event you will be taking part in to find details specific to your event including contact information for your Event Leader.

What time am I scheduled to participate?

Your Event Leader will either connect with you directly or with your Team Captain regarding the event schedule.

What should I wear?

Secure shoes are key, either running shoes or cycling shoes for the cycling activities. For all activities you shoukd wear fitness attire or clothes that you are comfortable moving around in. Participants are also encouraged to come in their most creative costumes.

What should I bring?

  • All cash and cheques donations you have collected and completed pledge forms matching the cash and cheque donations you will turn in
  • Water
  • Enthusiasm and energy

Will there be food or water available at the event?

Many events are able to secure local sponsors to donate bottled water and light snacks. We do recommend bringing your own water bottle or snack.

What happens if my event is cancelled because of weather?

If your event is cancelled due to weather your Event Leader will do their best to connect with Team Captains and individual participants to advise them of the cancellation. In some cases an alternate date may be set for your event. In the event of a cancellation or change in date you are responsible for turning in any cash, cheques and pledge forms to your Event Leader.

Donations

Where does the money raised go?

GoodLife Kids Foundation raises funds to support national, provincial and local programs that provide ongoing physical activity opportunities for kids and remove some of the barriers currently holding children back from living a healthy active life. To date GoodLife Kids Foundation has impacted the lives of over 240,000 Canadian kids through physical activity opportunities. Our programs:

  • The GoodLife4Kids School Program partners with local teachers to teach fitness skills in grade 4 classes at no cost to schools.
  • Our Grant Program provides funding for ongoing physical activity programs for children with special needs.

GoodLife Fitness covers 100% of our administrative and operational expenses so that every dollar raised will make the biggest impact on Canadian kids.

What are the fundraising requirements?

  • Teams raise a minimum $1000 (8 participants x $125)
  • Individuals raise a minimum of $125
  • Participants taking part for multiple hours are expected to raise a minimum $125 per hour

How do I fundraise?

We’ve got some great ideas for you under our Fundraising tab

Why should I fundraise online?

  • Early Bird and Team Captain Incentives are awarded based on verified online donations and not on cash and cheque donations turned in on event day
  • Easily connect with friends and family asking for support.
  • Your supporters may make a donation with a credit card.
  • Income tax receipts for donations of $20 or more are issued via email immediately after a donation has been made.
  • All donations made to you will appear in both your individual total and your Team’s total.
  • Online donations mean you don’t have to collect cash or cheques and your donors are thanked and receive an income tax receipt immediately.

What are split Team donations?

These are online donations made directly to a Team and not to a specific team member. The donation is divided equally between any team members registered at the time the donation was made. For example, a $20 donation to a team with 4 members would be show as 4 x $5 donations. The donor would receive one income tax receipt for the full donation amount.

Where do I find a pledge form for cash and cheque donations?

Printable pledge forms are available on our website’s Fundraising tab.

Can I make a donation to support my own fundraising?

Yes, all donations are welcome. Please note that if you make a personal donation online the amount of your donation will be deducted from your online total in order to determine which Fundraising Level you’ve achieved for our Incentives. This is a requirement of Canada Revenue Agency.

Who should cheques be made out to?

Cheques should be made out to GoodLife Kids Foundation.

Can I add the cash and cheque donations I've collected to my online total?

Yes, participants can add any cash and cheque donations to their online fundraising total using your personal credit card. To do this please take the following steps:

  1. Ask your donors to make their cheques out to you.
  2. Log into your Fundraising Hub select the My Fundraising Tab
  3. Select Cash and Cheque Donations
  4. Select either Donations from a friend, family member or company (may be receipted)
  5. Complete the form provided using the donors’ information (complete mailing address and email address). You will then be able to enter your credit card information to pay in the donation.

By doing this, your supporter will immediately receive an email with their electronic income tax receipt. As well, the donation will be added to your online total and count towards reaching early incentives. 

What do I do with the cash and cheque donations I collect?

Please bring any cash and cheque donations and completed pledge forms with you on event day. These should be turned in when you check in at the event. If you have entered any of your cash and cheque donations online please make sure these are clearly identified as having already been entered or receipted online.

What types of donations are eligible to receive income tax receipts and when are receipts issued?

All donations of $20 or more with FULL NAME and FULL MAILING ADDDRESS are eligible to receive an income tax receipt. Donations made online will immediately be receipted by email. Cash and cheque donations will be receipted approximately 6-8 weeks after the event and will be sent to the donor either by email address if they have provided one or through Canada Post.

My donor accidentally made an online donation to the wrong person, can this be corrected?

Yes, please email the details (your name, your donors name and the donation amount) of the error and the correct information to events@goodlifekids.com

Does the Foundation accept Corporate Matching Gifts?

Many companies offer a Corporate Matching Gift program – matching donations made by an employee to a charity. This offers you a great opportunity to boost your Corporate Team fundraising efforts. As many Matching Gifts donations are not received by GoodLife Kids Foundation until after Spin4Kids Plus has taken place, please take the following steps to ensure we can add the donation amount to your fundraising total and include them for any incentive opportunities you may qualify for.

  • Email Lisa Burrows at lburrows@goodlifekids.com and provide the following information
    - Your Name
    - Your company name
    - Your event location for Spin4Kids
    - Amount of your donation
    - Amount anticipated from your company’s Matching Gift program
  • Provide the following GoodLife Kids Foundation details to your Matching Gift program as required
    GoodLife Kids Foundation
    710 Proudfoot Lane
    London ON N6H 5G5
    Contact: Lisa Burrows, Executive Director lburrows@goodlifekids.com 519-661-0190 ext 273
    Registered Charity #89126 2628 RR0001
  • Cheques to be made payable to GoodLife Kids Foundation
  • For more information regarding Corporate Giving please contact Lisa Burrows

Can I fundraise if I’m not able to take part on Event Day?

Yes, you may still raise funds for GoodLife Kids Foundation if you can’t take part in the event. Please ensure you connect with your Event Leader and let them know you will not need a space reserved for you on event day.

If I make a donation to support my own fundraising will I receive an income tax receipt?

Yes. All donations of $20 or more are eligible for an income tax receipt. However, if you’ve made a personal donation to support your own fundraising, it will be deducted from your total in order to determine which Fundraising Level you’ve achieved for our incentives. This is a requirement of Canada Revenue Agency.

Incentives

Do participants get anything for registering to take part in the event?

Yes, a souvenir T-shirt for all participants will be available at your event. BONUS! Complete your online registration by January 30th and we will be able to guarantee shirt size.

Are there incentives for teams?

For T.E.A.M. Fundraising (Together Everyone Achieves More!), teams that raise a minimum $1000 by event day will receive a funky Spin4Kids buff for each team member to wear as they Spin, Groove, and Move together. Remember, if anyone on the team has made a personal donation, it will be deducted from your total in order to determine eligibility. This is a requirement of Canada Revenue Agency.

Are there incentives for Team Captains?

Not individually. Team Captains are encouraged to keep their teams motivated to meet the requirements for our T.E.A.M. Fundraising incentive. Work together, play together, win together!

How do I qualify for incentives?

Raise a minimum of $500 in donations, online by credit card, or by cash and cheque. Turn in all cash and cheques collected on event day along with all completed pledge forms (available for download on the Fundraising page of spin4kids.com). Online donations are automatically tabulated towards your incentives. If you have made a personal donation, it will be deducted from your total in order to determine which Fundraising Level you’ve achieved. This is a requirement of Canada Revenue Agency.

How do I collect my incentives?

Once all donations have been received at GoodLife Kids Foundation Offices, we will allocate all of the cash and cheques to the appropriate participants and determine the eligibility of incentives. At this point we will be able to send the gift cards to qualifying participants. They will be sent by Canada Post to the mailing address used during the registration process.

Can I donate my incentives back to GLKF?

No, unfortunately this is not an option at this time.

Who can I contact with questions about incentives?

If you have questions about incentives please email events@goodlifekids.com 

Tax Receipts

What types of donations are eligible to receive an income tax receipt?

All financial donations of $20 or more are eligible to receive an income tax receipt. We must have First and Last Name, and a FULL Mailing address, including a postal code in order to issue a tax receipt.

When are income tax receipts sent out?

Donations made online will immediately receive an electronic receipt. Cash and cheque donations will be receipted approximately 6-8 weeks after the event and will be sent out by email if an email address is provided or through Canada Post.

I can’t open my electronic income tax receipt.

Electronic income tax receipts are sent in PDF format. If you currently do not have Adobe Reader on your computer you will not be able to open the attachment. You can download Adobe here.
For a replacement income tax receipt, requests for reprints, and/or corrections please contact donations@goodlifekids.com

What do I do if I haven't received my income tax receipt, or it contains an error?

If you haven’t received an income tax receipt, either electronically or through Canada Post, or your income tax receipt contains an error, please email donations@goodlifekids.com

How long is the income tax receipt valid for?

According to CRA guidelines, you have up to 5 years from the donation date to include this on your tax return.

About GoodLife Kids Foundation

What is GLKF?

GoodLife Kids Foundation raises funds to support national, provincial and local programs that provide ongoing physical activity opportunities for kids and remove some of the barriers currently holding children back from living a healthy active life. To date, GoodLife Kids Foundation has impacted the lives of over 240,000 Canadian kids through physical activity opportunities. Our programs:

  • The GoodLife4Kids School Program partners with local teachers to teach fitness skills in grade 4 classes at no cost to schools.
  • Our Grant Program provides funding for ongoing physical activity programs for children with special needs.

To learn more visit goodlifekids.com

Find us on Social Media

facebook.com/GoodLifeKids
twitter: @GoodLifeKids
instagram: @GoodLifeKids_fdn
#Spin4Kids

Is GLKF a registered charity?

Yes, our registered charitable number is #89126 2628 RR0001

Where can I learn more about GLKF?

You can learn more about GLKF by visiting the Foundation website at goodlifekids.com