Frequently Asked Questions (FAQ)

Why should I register to fundraise online?

Fundraising online is an effective and simple way to reach your friends, family and colleagues and let them know you are supporting Sunnybrook.

Online fundraising means that you don't need to spend any time collecting cash or cheque donations. You can use email to solicit friends, family and colleagues for their support at any time.

Your friends and family can support you by simply clicking on the provided link and using any major credit card. They will receive an automatic electronic tax receipt, where eligible.

Patients who rely on Sunnybrook benefit greatly from online fundraising because of the cost effectiveness of this method. By reducing paper and postage costs there is a significant reduction in overhead costs.

How do I set up my personal fundraising page?

From the Online Fundraising Events homepage:

  1. Select ‘Create an Event’
  2. Complete the online registration form and create a username and password for your account. You will receive a confirmation email with a link to your Participant Centre, where you can login to manage your page.
  3. Set your fundraising goal. This is how much you hope to raise through your event. Remember to aim high. Your friends and family will want to help you reach your goal.
  4. Customize your page by adding photos, videos and personal messages.
  5. Start fundraising! You can now send emails to friends and family through your Participant Centre asking for their support.
Can a sponsor pay their sponsorship donation online?

All sponsorship money must be paid in cheque or cash. If you are planning on using the funds to cover your expenses, the cheque should be sent to and made payable to you.

How do I know how much money I have raised?

Log in to your Participant Centre. From the menu on the left select Fundraising then My Fundraising. You will see a total of online donations plus any offline donations you have manually entered.

How do I send emails to my friends asking them to support me?

Login to your Participant Centre. From the menu on the left select Fundraising then Get Sponsors. You will be able to send emails to friends, family and colleagues asking for their support. You can use our template email or personalize your own.

Can I change the template emails that I send to sponsors?

The emails are standard templates that cannot be modified, however, we encourage you to use the message box above each email to write in your own message. Using the emails sent from this system will make donation tracking easier.

How can I see who donated to me?

Login to your Participant Centre. From the menu on the left select Fundraising then Manage Sponsors. You can view a list of your sponsors and their donations.

How do I add in donations (cash and cheques) that I receive in person?

Login to your Participant Centre. From the menu on the left select Fundraising then Manage Cash or Cheque. You will be able to record your offline donations so that your total results are always accurate. Please note that Sunnybrook Foundation is not able to enter in any offline donations on your behalf.

What if I forget my username or password?

Visit the Online Fundraising Events home page and select ‘Login’.

Click on the "Forgot Your Username or Password" link on the sign-in page. Enter the email address you provided during registration and we will email your username or enter your username and we will email you directions on how to reset your password.

Tip: usernames and passwords are case sensitive

What do I do if I have additional questions?

If you have any further questions, please contact us at Please make sure to state your question clearly and provide contact details so that a member of the Foundation team can follow up with you.